Non-personalized items may be returned or canceled within 30 days of delivery.
To be eligible for a refund, the item must be unworn, in its original packaging, and in its original condition.

In accordance with consumer protection laws, items that are custom-made, engraved, or personalized specifically for the customer cannot be canceled, returned, or exchanged.
All sales of personalized jewelry are final once production has begun.

For returns or cancellations of non-defective standard items, a legal cancellation fee of 5% of the transaction value or $35 (whichever is lower) may be deducted from the refund.

To start a return or cancel an order, please contact us through any of the following channels:

WhatsApp & Phone: +972 532728722
Email: Info@amberandeve.com

Once your return is received and inspected, a credit will automatically be applied to your original method of payment within 10-14 business days.

Our support team is available during the following hours:

Sunday – Friday: 09:00 AM – 05:00 PM (EST)
(Please note: For the fastest response during off-hours, we recommend leaving a message on WhatsApp and we will get back to you as soon as possible.)